Operations/Service Manager II
$41,600–$55,432 year
On-siteGuaynabo, Guaynabo, Puerto Rico
Job Summary
Lead the Customer Service and Cashier teams, driving compliance to company policies, safekeeping funds, and asset protection while managing overall store operations and receiving SOPS. Provide guidance to supervisors to ensure smooth customer flow, oversee inventory transfers and chargebacks, and act as Manager on Duty to set a leadership example. Coach, train, and develop staff including Cashiers, Customer Service Supervisors, and Receiving team members while supporting the Store Manager with staffing, sourcing, and succession planning. Communicate effectively with District and Regional Management teams. Requires 3+ years of retail management experience and the ability to work flexible shifts including early mornings, nights, weekends, and holidays.
Required Qualifications
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
- Ability to lift and move boxes weighing up to 40 lbs
- Experience utilizing scheduling and reporting computer software
- Travel may be required from time to time
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