Operations Service Manager

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Oversee the overall execution of operations and receiving SOPS; manage the receiving process and partner with the Receiving Supervisor to maintain inventory accuracy. Act as the Manager on Duty (MOD) to model leadership for customers and associates and to drive results. Support staffing, sourcing, interviewing, training, and succession planning; communicate with District and Regional Management. Demonstrate coaching and development of a team of Cashiers and Customer Service Supervisors, Receiving team members and Supervisors, ensuring smooth customer flow and high-quality service. Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays; travel may be required.