Operations Senior Manager, AI
$136,000–$162,000 year
Remote
Job Summary
Develop and deliver an AI Operations strategy from the ground up, identifying problems where meaningful AI solutions exist, sizing them within the Mission Lane context, evaluating vendors, and making business cases. Sequence the work by collaborating with cross-functional teams across Product, Engineering, vendors, and Operations to execute the agenda. Own the intent of the AI agenda, deciding what it should accomplish rather than just coordinating workstreams, while establishing governance to maintain and continuously improve AI use cases. Measure success on outcomes including cost, quality, and customer experience. This newly created role reports to the Sr. Director of Operations.
Required Qualifications
- 5+ years of program or project management experience
- 5+ years of operations leadership, including contact center or customer operations
- Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
- Structured, data-driven problem solver with a bias for action
- Comfortable owning an agenda without a playbook and earning executive trust through the work
Desired Qualifications
- Experience implementing or overseeing AI or automation tools in an operations context
- Background in financial services or consumer-facing products
- Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out
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