Operations Processor- Payment research
$41,600–$43,493 year
HybridFargo, North Dakota, United States
Job Summary
Conduct payment research on incoming transactions from federal agencies, perform complex account reconciliations including past-due reporting, and investigate discrepancies to resolve payment errors. Process credit balance refunds for overpayments and manage assigned accounts by navigating varying systems across different agencies. Partner with internal relationship managers and external agency contacts while independently handling inquiries and adhering to internal policies and regulatory requirements. This hybrid role requires three days on-site at a U.S. Bank location, with flexibility for remote work on other days.
Required Qualifications
- High school diploma or equivalent
- Four to five years or more of operations services related work experience
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
- Good verbal and written communication skills
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Desired Qualifications
- Conduct payment research on incoming transactions from federal agencies
- Perform complex account reconciliations, including past-due reporting
- Investigate and resolve payment discrepancies and issues
- Process credit balance refunds (typically via check) for overpayments
- Partner with internal relationship managers and external agency contacts
- Navigate varying systems and processes across different agencies
- Independently manage assigned accounts and inquiries
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