Operations Processor
$40,206–$60,216 year
HybridWakefield, Massachusetts, United States
Job Summary
Research customer accounts, general ledger accounts, and inter-bank accounts while fulfilling Credit Reference, Audit Confirmation, Social Security, Medicaid, and Mortgage requests. Validate all requests against federal, state, and bank compliance rules. Monitor queues for incoming work from Sales Management, email, and physical mail to ensure timely responses. Complete self assessments, audit reporting, and retention of materials. Answer inquiries regarding Tax levies from federal and state agencies. Perform data entry using various tracking software products and interpret authorization releases to prevent unauthorized information disclosure. Adhere strictly to privacy laws and regulations when providing bank records.
Required Qualifications
- Associates Degree or related knowledge/skills base gained through experience preferred
- 3+ years experience in a Research environment or position with similar attributes preferred
- Strong knowledge of deposit and loan products
- Strong customer service skills
- Strong verbal and written communication skills
- Must be self-motivated, able to work independently and possess solid decision making skills
- Must be able to communicate (written and oral) effectively and professionally with federal and state agencies and also internal and external customers
- Must have strong interpersonal skills as well as the ability to train others
- Must be able to strictly adhere to the many Federal and State rules and regulations that relate to all departmental functions, including but not limited to the Federal Garnishment Rule, GLBA and Regulation P
- Must have knowledge of the RMA Code of Ethics which is used as an industry standard for providing Credit References
- Attentiveness to detail is required
- Successfully manages working in a multiple task-oriented fast-paced environment
- Must be well organized and flexible
- Must be highly productive and able to work with minimal supervision
- Must be able to deal well with a fast-paced environment to meet tight deadlines and maintain high productivity
- Must be able to function in a highly confidential capacity due to internal and external legal investigations that are handled within the team
Desired Qualifications
- Knowledge of Microsoft Office a plus
- Must be comfortable in learning and operating various computer systems as new systems are routinely added
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