Operations & Payments Analyst
On-site · Nashville, Tennessee, United States
Job Summary
Operations & Payments Analyst (Development Track) will participate in a structured training program to learn core processes across Operations and Payments, serve as a trained backup for key functions, and contribute to process improvements through continuous learning and constructive analysis. Over 3–6 months, the incumbent will progress through onboarding, gradually assuming operational tasks, and will work across deposit operations, payments operations (ACH, wires, card programs, faster payments, and returns/exceptions), risk and compliance touchpoints, and cross-functional projects with fintech and bank partners. Responsibilities include documenting processes via SOPs, shadowing teams, processing payment files, assisting with reconciliations, supporting account maintenance and operational reporting, providing backup coverage, monitoring queues/dashboards, drafting proposals for improvements, and producing ad hoc analyses for leadership using Excel/Google Sheets. The role emphasizes collaboration with multiple teams, clear communication, and adherence to SLAs, with an in-office location in Nashville, TN.
Required Qualifications
- Bachelor’s degree in Business, Finance, Economics, Information Systems, or related field
- 0–2 years of professional experience in banking, fintech, operations, or analytics (including internships, co-ops, or part-time roles)
- High attention to detail and accuracy in a regulated environment
- Proficiency with Excel or Google Sheets, including basic formulas and pivot table functionality
- Strong analytical and problem-solving skills with comfort working with quantitative data
- Ability to learn quickly and connect insights across multiple functional areas
- Strong written and verbal communication skills with the ability to ask clear questions and synthesize complex information
- Demonstrated ability to work effectively in a team-oriented environment with multiple stakeholders
Desired Qualifications
- Bachelor’s degree in Business, Finance, Economics, Information Systems, or related field
- Prior exposure to banking through family, internships, or professional experience
- Familiarity with payments systems, financial technology platforms, or fintech tools
- Experience with data analysis tools, advanced Excel functions (VLOOKUP, XLOOKUP), or business intelligence platforms
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.