OPERATIONS MANAGER
$72,000–$78,000 year
On-siteSanta Ana, California, United States
EXPIREDSanta Ana, California, United StatesOn-siteFull Time$72,000–$78,000 year
Full Time
Job Summary
Oversee daily hotel operations to ensure exceptional guest service, operational efficiency, and adherence to brand standards. Lead, coach, and support department managers across front office, housekeeping, food and beverage, and maintenance while monitoring guest satisfaction scores and implementing service improvements. Address guest concerns promptly, manage staffing levels and scheduling, and review operational reports to support business goals. Serve as Manager on Duty for evenings, weekends, and holidays. Requires previous front office leadership experience and flexibility to work any shifts.
Required Qualifications
- Previous hotel front office leadership experience
- Flexible to work any shifts, including holidays and weekends
Desired Qualifications
- Strong communication, leadership, and problem solving skills
- Organized, dependable, and detail oriented
- Comfortable using hotel systems, reporting tools, and front office processes
- Able to multitask and maintain professionalism under pressure
- Passionate about hospitality and creating excellent guest experiences
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