Operations Manager
On-sitePortland, Oregon, United States
Job Summary
Lead a team of hourly warehouse associates across Production Picking, Distribution/Shipping, and Customer Service to ensure efficient order processing and accurate outbound shipments. Partner with Inventory Control and production planning to investigate operational problems, while overseeing strategy for B2B orders and retail replenishment. Drive continuous improvement in productivity, cost control, and safety, and manage daily, weekly, and monthly labor schedules. Direct job assignments, provide coaching and development, and use Key Performance Indicators to monitor performance and make enhancements. Accountable for maintaining integrity in on-time shipments, people utilization, and quality/damages through periodic reporting.
Required Qualifications
- At least five (5) years of management experience with a progressive track record of increasing responsibility in distribution, warehouse/fulfillment, customer service, logistics, or manufacturing environment
- Proven track record of managing a team
- Advanced MS Office applications and technical acumen
- Customer ordering systems and ERP/MRP system experience
- Ability to communicate effectively to team members, cross functional partners, and leadership
- Strong customer focus, ownership, urgency, and drive
Desired Qualifications
- Experience packaging and shipping products
- hands-on experience with UPS and other parcel or LTL carrier logistics
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