Operations Manager - Western Ontario
$75,000–$85,000 year
Hybrid · London, Ontario, Canada
Job Summary
The Operations Manager will oversee operational aspects across HearCANADA clinics in Western Ontario, develop and enforce SOPs, manage staff training and coaching, monitor KPI trends, support clinic relocations/buildouts/acquisitions, and collaborate with leadership to implement data-driven improvements. The role requires hybrid work within the Western Ontario region, extensive travel (~60%), and a valid driver's license with access to a vehicle. Ideal candidates are based in central portions of the territory (e.g., K/W/Guelph/Cambridge, London, or Hamilton) and have multi-site operational leadership experience in retail or healthcare settings, strong analytical skills, proficiency with MS Office, CRM/EMR/POS data reporting, and excellent communication across stakeholders.
Required Qualifications
- 3+ years of proven success in a multi-site operational role within a retail or clinic setting
- 2+ years of experience providing operational leadership, training, coaching, and development, ideally to multi-site teams
- Experience in a data-driven environment and monitoring KPIs (key performance indicators)
- Technical acumen and comfortability in adopting and leveraging tools and software
- Experience with MS Office Suite, particularly Outlook, Teams, Excel, and SharePoint
- Experience with CRM, POS, and/or EMR systems reporting and extracting data
- Experience with operations for net new locations is a definite asset
- Demonstrable ability to build strong relationships with internal/external customers and other stakeholders, including successful guidance with change management
- Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
- Willingness to travel frequently (approximately 60% of the time) within the region
- Access to a vehicle and a valid driver's license is required
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