Operations Manager
$600,000–$600,000 year
HybridLa Ciudad, Estado de Durango, Mexico
Job Summary
Oversee day-to-day operations of a leading advertising and creative agency, ensuring projects and integrated marketing campaigns are delivered on time, within scope, and within budget. Coordinate multidisciplinary teams across Creative, Client Services, Strategy, Production, and Project Management while optimizing internal processes, workflows, and operational standards. Monitor project profitability, resource utilization, delivery KPIs, and timelines to support operational planning, forecasting, and data-driven decision-making. Identify operational risks, anticipate bottlenecks, and implement scalable solutions to improve agency performance. Requires 5–8 years of experience in agency operations with a Bachelor's degree. Net monthly salary up to MXN $50,000 with performance-based bonus. Hybrid work model available.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, Industrial Engineering, or a related field
- 5–8 years of professional experience in Operations, Project Management, Agency Operations, or a related function
- Previous experience in Advertising Agencies, Creative Agencies, Media Agencies, or Digital Agencies
- Proven experience managing multiple projects and multidisciplinary teams simultaneously
- Strong understanding of agency workflows, creative processes, production timelines, and client service
- Advanced project management skills
- Strong analytical and problem-solving abilities
- Excellent organizational and communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Experience with resource planning, process optimization, operational reporting, and performance monitoring
- Ability to coordinate effectively across multiple departments and stakeholders
- Strong attention to detail and results-oriented mindset
- Ability to identify operational challenges and implement effective solutions
- Advanced English
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