Operations Manager
$100,000–$125,000 year
On-siteTomball, Texas, United States
Job Summary
Translate company strategy into operational projects with clear owners, timelines, and success metrics while leading cross-functional initiatives across Warehouse, Logistics, and Operations Systems. Oversee warehouse operations through supervisors rather than direct daily task execution, building and maintaining KPI dashboards for labor productivity, operational cost, and service levels. Drive continuous improvement through root cause analysis, SOP development, and cost-saving initiatives involving labor, packaging, and shipping. Partner with Customer Service, Supply Chain, Quality, Product, and IT to improve execution efficiency and eliminate communication bottlenecks. Develop supervisors into independent leaders through coaching and performance management while ensuring compliance with safety policies and quality standards. Fluent English and Mandarin Chinese required for daily collaboration with China Supply Chain teams.
Required Qualifications
- Fluent English and Mandarin Chinese (spoken and written)
- 5+ years of Operations Management, Warehouse Management, Fulfillment, Distribution leadership experience
- Strong project management and cross-functional leadership experience
- Experience building and managing operational KPIs and dashboards
- Experience with ERP and WMS systems
- Strong analytical, organizational, and problem-solving skills
- Experience leading operational improvement and cost reduction initiatives
- Ability to prioritize multiple projects in a fast-paced environment
- Knowledge of OSHA safety requirements
Desired Qualifications
- DTC/eCommerce fulfillment experience
- 3PL management experience
- Lean, Six Sigma, or Continuous Improvement experience
- Experience implementing operational systems or automation
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