Operations Manager - VADS

Lead and manage the daily VAS/VAD operation to ensure all customer requirements are executed accurately, efficiently, and within established service level agreements. Plan and oversee staffing, scheduling, labor allocation, and workload distribution to support operational demands while maintaining productivity and cost efficiency. Drive operational performance and profitability through effective labor management, resource utilization, and continuous process improvement initiatives. Partner with warehouse operations, transportation, customer service, and leadership teams to ensure alignment, communication, and seamless execution of customer requirements. Monitor KPIs, productivity metrics, and service levels, taking proactive action to address performance gaps and improve operational results. Provide leadership, coaching, and development to supervisors and associates while fostering a culture of accountability, safety, quality, and customer service excellence. Identify, investigate, and resolve operational challenges, service disruptions, and customer escalations in a timely and effective manner. Ensure inventory accuracy, reporting compliance, and adherence to customer-specific SOPs, operational procedures, and company policies. Lead continuous improvement efforts focused on enhancing operational efficiency, customer satisfaction, and overall business performance. Maintain a safe working environment by promoting and enforcing all safety policies, procedures, and regulatory requirements.