Operations Manager (US Shift)
On-siteVadodara, Gujarat, India
Vadodara, Gujarat, IndiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage daily BPO operations during US shifts, coordinating logistics, inbound sales, and field team management to ensure reliable healthcare delivery. Motivate and lead the team to meet performance goals while handling escalations and analyzing metrics to enhance service quality. Work closely with clients to align operations with their needs and foster a culture of continuous improvement. This role requires 5+ years of BPO operations experience, ideally in logistics and healthcare, with proficiency in BPO technologies.
Required Qualifications
- 5+ years of experience as an Operations Manager in a BPO
- ideally in logistics-oriented operations
- US shift operations
- the healthcare industry
- A proven track record in managing complex logistics
- resource allocation
- team coordination
- Exceptional leadership abilities
- a demonstrated capacity to inspire and motivate teams
- Strong strategic planning and problem-solving skills
- keen attention to detail
- Proficiency in using BPO technologies and systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.