Operations Manager, US Pest
$62,700–$101,200 year
On-siteSan Francisco, California, United States or San Jose, California, United States
Job Summary
Oversee technician recruiting, hiring, training, coaching, and accountability to maximize success and retention. Recruit residential and commercial pest, termite, specialty, and lawn technicians while reviewing performance via ride-alongs and audits. Respond to customer concerns, fill staffing gaps on appointments, and ensure service quality and safety standards are met. Monitor branch scheduling, inventory levels, and regulatory compliance while driving sales growth and cost control. Requires a valid driver's license, ability to travel 100% within the territory, and flexibility for extended hours, weekends, and on-call rotation.
Required Qualifications
- High school diploma (or GED)
- Ability to effectively lead and motivate others
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
- Ability to build rapport easily and establish trust with customers and employees
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Maintain valid driver's license
- Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
- Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
- Travel up to 100% of time within assigned territory(s)
- Ability to resolve conflicts and disputes in a non-violent and non-disruptive manner
- Must safely operate a vehicle on the public streets
Desired Qualifications
- Ability to effectively lead and coach others
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.