Operations Manager, US Pest
$57,000–$92,000 year
On-sitePoughkeepsie, New York, United States or Ferndale, New York, United States
Job Summary
Oversee technician recruiting, hiring, and ongoing training to maximize success and retention while ensuring overall service quality. Recruit residential and commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels. Review and evaluate ongoing technician performance via ride-alongs and audits, and respond diligently to customer concerns to maximize retention. Fill in periodically on customer appointments to close temporary staffing gaps and monitor branch scheduling for efficient completion. Ensure safety standards are met, maintain inventory levels of control products, and manage route completion and fleet maintenance. Work extended 50-60 hours weekly during peak season with a rotating on-call schedule, traveling up to 100% within the assigned territory.
Required Qualifications
- High school diploma (or GED)
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Maintain valid driver's license
- Ability to effectively lead and motivate others
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
- Ability to build rapport easily and establish trust with customers and employees
- Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
- Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
- Travel up to 100% of time within assigned territory(s)
- Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
- Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
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