Operations Manager

Job Summary

Required Qualifications

• •4+ years of warehouse, distribution, logistics, or 3PL experience
• •at least 2 years in a management role leading supervisors and frontline teams
• •Experience managing warehouse operations, labor planning, inventory control, productivity, and customer service performance
• •Strong leadership, coaching, communication, and problem-solving skills
• •Proficiency with Warehouse Management Systems (WMS), operational reporting tools, Microsoft Office applications, and data-driven decision-making
• •Financial acumen with experience managing labor costs, productivity metrics, and operational budgets
• •Flexibility to support business needs, including varying schedules, peak operational periods, and critical customer situations as required
• •Ability to lead multiple teams in a fast-paced environment
• •Must be able to effectively balance operational performance, workforce management, and customer expectations
• •Must be able to deliver strong results across safety, productivity, quality, inventory accuracy, and customer service
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to manage, coach, and develop supervisors, leads, and associates
• •Must be able to monitor operational performance metrics, labor utilization, and customer service levels
• •Must be able to implement proactive solutions to improve efficiency and drive results
• •Must be able to partner with customers, warehouse leadership, and cross-functional teams to address operational challenges
• •Must be able to oversee workforce planning, staffing strategies, and labor management
• •Must be able to optimize productivity while controlling operational costs
• •Must be able to drive continuous improvement initiatives that enhance safety, efficiency, inventory accuracy, employee engagement, and overall warehouse performance
• •Must be able to lead daily warehouse operations across receiving, inventory, value-added services, order fulfillment, and shipping
• •Must be able to ensure service, productivity, and quality goals are achieved
• •Must be able to build a culture centered on safety, accountability, and operational excellence
• •Must be able to support business growth and maintain strong service performance
• •Must be able to control operational costs
• •Must be able to enhance safety, efficiency, inventory accuracy, employee engagement, and overall warehouse performance
• •Must be able to drive smarter, more resilient supply chains
• •Must be able to enhance operational efficiency
• •Must be able to unlock a suite of value-added services powered by advanced analytics, intelligent automation, and data-driven insights
• •Must be able to optimize decision-making
• •Must be able to provide exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks
• •Must be able to accelerate logistics success through a powerful, technology-driven Transportation Management System
• •Must be able to deliver exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks
• •Must be able to provide equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable laws
• •Must be able to promote diversity and inclusivity in all forms
• •Must be able to shape our company culture and industry leading third-party logistics
• •Must be able to provide a diverse and inclusive workplace for all employees
• •Must be able to support the Crown Act
• •Must be able to provide proof of employment eligibility upon hire
• •Must be able to undergo background checks prior to hire
• •Must be able to participate in E-Verify, where applicable