Operations Manager
On-siteChennai, Tamil Nadu, India
Job Summary
Lead end-to-end delivery of lending operations processes for the bank's commercial, wholesale, and institutional businesses, managing daily production across loan boarding, servicing, collateral, documentation, and post-close review functions. Own operational risk management, SOX controls, and regulatory compliance while championing digital transformation initiatives including intelligent document processing and workflow automation. Lead a team of 100+ FTEs, drive talent development, and partner with US-based leaders to ensure seamless execution in a follow-the-sun model. Manage cost center budgeting and financial forecasting to deliver productivity and cost-to-serve targets. Work in Chennai, 5 days a week, 9 AM to 6 PM.
Required Qualifications
- 13+ years in banking or financial services operations
- 8+ years in commercial/wholesale lending operations
- 8+ years leading large teams
- Bachelor's degree in finance, Business, Accounting, related field or related relevant work experience
- Proven track record leading operations at a global capability center or shared services organization supporting a US or European bank
- Deep knowledge of commercial lending lifecycles
- Deep knowledge of bilateral and syndications
- Deep knowledge of specialty lending (commercial real estate, asset-based lending, subscription lending)
- Deep knowledge of collateral and insurance monitoring
- Deep knowledge of documentation review
- Deep knowledge of loan servicing platforms (e.g., nCino, LoanIQ, AFSVision)
- Strong understanding of US banking regulations
- Strong understanding of SOX
- Strong understanding of BSA/AML
- Strong understanding of OCC/FRB expectations
- Work Location: Chennai
- Work Model : 5 days
- Work from Office
- Shift Hours : 9 AM - 6 PM
Desired Qualifications
- Preferred Experience leading transitions/migrations of work from onshore to offshore locations
- MBA or advanced degree preferred
- Six Sigma/Lean certification
- PMP or Agile credentials
- Exposure to intelligent automation, RPA, and AI/ML applications in lending operations
- Prior experience scaling a GCC function (build-out, hiring ramp, org design)
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