Operations Manager - Trucking
On-siteOxford, Michigan, United States
Oxford, Michigan, United StatesOn-siteFull Time
Full Time
Job Summary
Lead daily dispatch operations, scheduling, and load coverage while adjusting real-time execution to ensure service continuity and efficiency. Manage driver performance, coaching, and disciplinary enforcement, ensuring consistent policy adherence and escalating high-risk union matters as needed. Oversee DOT/FMCSA compliance, safety metrics, and preventative maintenance coordination with internal teams and external vendors. Track key performance indicators including truck utilization, on-time performance, downtime, and billing accuracy to provide proactive risk signals to leadership. Standardize best practices and optimize the company CRM platform to drive cross-functional efficiencies across TKMS, Lou's, and sister company operations. Report directly to the VP of Trucking to build a culture of accountability and reduce dependency on ownership for daily escalations.
Required Qualifications
- Experience in aggregate trucking
- Experience in dispatch operations
- Experience in driver management
- Experience in billing
- Knowledge of DOT/FMCSA compliance
- Knowledge of collective bargaining agreements
- Experience with CRM platforms
- Experience in process improvement
- Experience in cross-functional leadership
- Experience in safety operations
- Experience in fleet maintenance coordination
- Experience in job-site logistics
- Experience in operational reporting
- Experience in KPI management
- Experience in risk identification
- Experience in building scalable systems
- Experience in establishing execution standards
- Experience in driving accountability
- Experience in reducing dependency on ownership
- Experience in operational decision-making
- Experience in performance management
- Experience in coaching
- Experience in disciplinary enforcement
- Experience in union operations
- Experience in safety enforcement
- Experience in compliance actions
- Experience in field-level problem resolution
- Experience in reporting structures
- Experience in workflow management
- Experience in user accountability
- Experience in forecasting
- Experience in operational execution
- Experience in sales coordination
- Experience in pipeline management
- Experience in operational alignment
- Experience in resource management
- Experience in organizational growth
- Experience in sister company operations
- Experience in customer partnerships
- Experience in customer service
- Experience in operational maturity
- Experience in predictability
- Experience in control at scale
- Experience in leadership discipline
- Experience in cross-company operational efficiencies
- Experience in operational visibility
- Experience in operational optimization
- Experience in operational administration
- Experience in operational efficiencies
- Experience in operational performance standards
- Experience in operational alignment
- Experience in shared efficiencies
- Experience in shared resources
- Experience in operational control
- Experience in proactive operational control
- Experience in reactive management
- Experience in field functions
- Experience in dispatch, fleet, labor, and safety operations
- Experience in daily problem-solving
- Experience in escalation
- Experience in operational maturity
- Experience in predictability
- Experience in control at scale
- Experience in daily operations execution
- Experience in VP of Trucking reporting
- Experience in culture of ownership
- Experience in culture of urgency
- Experience in culture of accountability
- Experience in field teams
- Experience in lowest effective level decisions
- Experience in leadership escalation
- Experience in organizational growth
- Experience in coordination between dispatch, fleet, field operations, and support functions
- Experience in operational performance standards
- Experience in TKMS and Lou's
- Experience in collaboration
- Experience in operational alignment
- Experience in sister companies
- Experience in shared efficiencies
- Experience in shared resources
- Experience in CRM systems
- Experience in operational execution
- Experience in reporting
- Experience in Director of Operations
- Experience in proactive operational control
- Experience in consistent execution standards
- Experience in all field functions
- Experience in accountability at every level
- Experience in dispatch, fleet, labor, and safety operations
- Experience in dependency on ownership
- Experience in daily problem-solving
- Experience in escalation
- Experience in scalable systems
- Experience in processes
- Experience in leadership discipline
- Experience in cross-company operational efficiencies
- Experience in TKMS, Lou's, and sister company operations
- Experience in operational maturity
- Experience in predictability
- Experience in control at scale
- Experience in daily and weekly dispatch operations
- Experience in scheduling
- Experience in load coverage
- Experience in truck utilization
- Experience in real-time operations
- Experience in service continuity
- Experience in efficiency
- Experience as primary operational decision-maker
- Experience in dispatch execution
- Experience with dispatchers
- Experience with supervisors
- Experience with field leadership
- Experience with ownership escalations
- Experience in driver performance management
- Experience in coaching
- Experience in discipline
- Experience in accountability standards
- Experience in company policies
- Experience in operational expectations
- Experience in performance issues
- Experience in high-risk disciplinary matters
- Experience in union-related disciplinary matters
- Experience in collective bargaining agreement requirements
- Experience in union rules
- Experience with union representatives
- Experience in operational matters
- Experience in grievances
- Experience in contract negotiation
- Experience in labor strategy
- Experience in DOT/FMCSA compliance
- Experience in inspections
- Experience in audits
- Experience in corrective action processes
- Experience in safety metrics
- Experience in violations
- Experience in incident trends
- Experience in operational functions
- Experience in preventative maintenance scheduling
- Experience in execution coordination
- Experience in repairs
- Experience in operational impact
- Experience in safety requirements
- Experience with internal maintenance teams
- Experience with external vendors
- Experience in downtime
- Experience in job-site sequencing
- Experience in material movement
- Experience in field logistics coordination
- Experience in site-level operational issues
- Experience in productivity
- Experience in flow
- Experience in alignment between dispatch, field teams, and project requirements
- Experience in daily, weekly, and monthly operational reporting
- Experience in key performance indicators
- Experience in truck utilization
- Experience in on-time performance
- Experience in downtime
- Experience in safety incidents
- Experience in labor performance
- Experience in accounts receivable aging
- Experience in past-due customer balances
- Experience in billing accuracy
- Experience in timeliness
- Experience in risk identification
- Experience in early warning signals
- Experience in leadership
- Experience in best practices
- Experience in operational efficiencies
- Experience in TKMS, Lou's, and sister company operations
- Experience in internal departments
- Experience with sister companies
- Experience with ASI
- Experience with workflows
- Experience with systems
- Experience with communication
- Experience with execution outcomes
- Experience in CRM platform
- Experience in process consistency
- Experience in reporting
- Experience in workflow management
- Experience in user accountability
- Experience with Sales Manager
- Experience with CRM data input
- Experience with sales activity execution
- Experience with pipeline management
- Experience in CRM process standards
- Experience in workflows
- Experience in reporting structures
- Experience in accountability measures
- Experience in CRM data integrity
- Experience in operational visibility
- Experience in cross-functional usability
- Experience with sales leadership
- Experience with reporting
- Experience with forecasting
- Experience with communication
- Experience with operational execution
- Experience with cross-company alignment
- Experience with operational efficiencies
- Experience with consistent CRM utilization
- Experience with Sales Manager
- Experience with CRM input
- Experience with sales activity tracking
- Experience with pipeline updates
- Experience in daily dispatch operations
- Experience in execution decisions
- Experience in driver performance management
- Experience in disciplinary enforcement
- Experience in safety enforcement
- Experience in compliance actions
- Experience in fleet maintenance prioritization
- Experience in coordination
- Experience in field-level operational problem resolution
- Experience in Union contract negotiation
- Experience in labor strategy
- Experience in Pricing
- Experience in sales
- Experience in customer contracting
- Experience in Capital expenditure approvals
- Experience in Long-term corporate strategy
- Experience in input only
- Experience in Predictable
- Experience in stable
- Experience in well-controlled daily operations
- Experience in High truck utilization
- Experience in reduced idle time
- Experience in Reduced operational escalations
- Experience in ownership
- Experience in Strong compliance
- Experience in union and non-union requirements
- Experience in Improved driver accountability
- Experience in performance consistency
- Experience in Reduced safety incidents
- Experience in improved audit outcomes
- Experience in Clearly defined operational ownership
- Experience in minimal ambiguity
- Experience in decision-making
- Experience in Improved operational alignment
- Experience in efficiencies across sister companies
- Experience in Consistent and effective CRM utilization
- Experience in operational visibility
- Experience in sales coordination
- Experience in Operates as the highest-level accountable leader
- Experience in daily operations execution
- Experience in Reports directly to the VP of Trucking
- Experience in Builds a culture of ownership
- Experience in urgency
- Experience in accountability across field teams
- Experience in Drives decisions at the lowest effective level
- Experience in reduce dependency on leadership escalation
- Experience in Establishes scalable systems
- Experience in organizational growth
- Experience in Strengthens coordination between dispatch, fleet, field operations, and support functions
- Experience in Consistently elevates operational performance standards
- Experience in TKMS and Lou's
- Experience in Promotes collaboration
- Experience in operational alignment across sister companies
- Experience in maximize shared efficiencies
- Experience in resources
- Experience in Ensure CRM systems effectively support operational execution
- Experience in reporting
- Experience in the Director of Operations
- Experience in proactive operational control
- Experience in consistent execution standards
- Experience in all field functions
- Experience in accountability at every level
- Experience in dispatch, fleet, labor, and safety operations
- Experience in dependency on ownership
- Experience in daily problem-solving
- Experience in escalation
- Experience in scalable systems
- Experience in processes
- Experience in leadership discipline
- Experience in cross-company operational efficiencies
- Experience in TKMS, Lou's, and sister company operations
- Experience in operational maturity
- Experience in predictability
- Experience in control at scale
- Experience in daily and weekly dispatch operations
- Experience in scheduling
- Experience in load coverage
- Experience in truck utilization
- Experience in real-time operations
- Experience in service continuity
- Experience in efficiency
- Experience as primary operational decision-maker
- Experience in dispatch execution
- Experience with dispatchers
- Experience with supervisors
- Experience with field leadership
- Experience with ownership escalations
- Experience in driver performance management
- Experience in coaching
- Experience in discipline
- Experience in accountability standards
- Experience in company policies
- Experience in operational expectations
- Experience in performance issues
- Experience in high-risk disciplinary matters
- Experience in union-related disciplinary matters
- Experience in collective bargaining agreement requirements
- Experience in union rules
- Experience with union representatives
- Experience in operational matters
- Experience in grievances
- Experience in contract negotiation
- Experience in labor strategy
- Experience in DOT/FMCSA compliance
- Experience in inspections
- Experience in audits
- Experience in corrective action processes
- Experience in safety metrics
- Experience in violations
- Experience in incident trends
- Experience in operational functions
- Experience in preventative maintenance scheduling
- Experience in execution coordination
- Experience in repairs
- Experience in operational impact
- Experience in safety requirements
- Experience with internal maintenance teams
- Experience with external vendors
- Experience in downtime
- Experience in job-site sequencing
- Experience in material movement
- Experience in field logistics coordination
- Experience in site-level operational issues
- Experience in productivity
- Experience in flow
- Experience in alignment between dispatch, field teams, and project requirements
- Experience in daily, weekly, and monthly operational reporting
- Experience in key performance indicators
- Experience in truck utilization
- Experience in on-time performance
- Experience in downtime
- Experience in safety incidents
- Experience in labor performance
- Experience in accounts receivable aging
- Experience in past-due customer balances
- Experience in billing accuracy
- Experience in timeliness
- Experience in risk identification
- Experience in early warning signals
- Experience in leadership
- Experience in best practices
- Experience in operational efficiencies
- Experience in TKMS, Lou's, and sister company operations
- Experience in internal departments
- Experience with sister companies
- Experience with ASI
- Experience with workflows
- Experience with systems
- Experience with communication
- Experience with execution outcomes
- Experience in CRM platform
- Experience in process consistency
- Experience in reporting
- Experience in workflow management
- Experience in user accountability
- Experience with Sales Manager
- Experience with CRM data input
- Experience with sales activity execution
- Experience with pipeline management
- Experience in CRM process standards
- Experience in workflows
- Experience in reporting structures
- Experience in accountability measures
- Experience in CRM data integrity
- Experience in operational visibility
- Experience in cross-functional usability
- Experience with sales leadership
- Experience with reporting
- Experience with forecasting
- Experience with communication
- Experience with operational execution
- Experience with cross-company alignment
- Experience with operational efficiencies
- Experience with consistent CRM utilization
- Experience with Sales Manager
- Experience with CRM input
- Experience with sales activity tracking
- Experience with pipeline updates
- Experience in daily dispatch operations
- Experience in execution decisions
- Experience in driver performance management
- Experience in disciplinary enforcement
- Experience in safety enforcement
- Experience in compliance actions
- Experience in fleet maintenance prioritization
- Experience in coordination
- Experience in field-level operational problem resolution
- Experience in Union contract negotiation
- Experience in labor strategy
- Experience in Pricing
- Experience in sales
- Experience in customer contracting
- Experience in Capital expenditure approvals
- Experience in Long-term corporate strategy
- Experience in input only
- Experience in Predictable
- Experience in stable
- Experience in well-controlled daily operations
- Experience in High truck utilization
- Experience in reduced idle time
- Experience in Reduced operational escalations
- Experience in ownership
- Experience in Strong compliance
- Experience in union and non-union requirements
- Experience in Improved driver accountability
- Experience in performance consistency
- Experience in Reduced safety incidents
- Experience in improved audit outcomes
- Experience in Clearly defined operational ownership
- Experience in minimal ambiguity
- Experience in decision-making
- Experience in Improved operational alignment
- Experience in efficiencies across sister companies
- Experience in Consistent and effective CRM utilization
- Experience in operational visibility
- Experience in sales coordination
- Experience in Operates as the highest-level accountable leader
- Experience in daily operations execution
- Experience in Reports directly to the VP of Trucking
- Experience in Builds a culture of ownership
- Experience in urgency
- Experience in accountability across field teams
- Experience in Drives decisions at the lowest effective level
- Experience in reduce dependency on leadership escalation
- Experience in Establishes scalable systems
- Experience in organizational growth
- Experience in Strengthens coordination between dispatch, fleet, field operations, and support functions
- Experience in Consistently elevates operational performance standards
- Experience in TKMS and Lou's
- Experience in Promotes collaboration
- Experience in operational alignment across sister companies
- Experience in maximize shared efficiencies
- Experience in resources
- Experience in Ensure CRM systems effectively support operational execution
- Experience in reporting
- Experience in the Director of Operations
- Experience in proactive operational control
- Experience in consistent execution standards
- Experience in all field functions
- Experience in accountability at every level
- Experience in dispatch, fleet, labor, and safety operations
- Experience in dependency on ownership
- Experience in daily problem-solving
- Experience in escalation
- Experience in scalable systems
- Experience in processes
- Experience in leadership discipline
- Experience in cross-company operational efficiencies
- Experience in TKMS, Lou's, and sister company operations
- Experience in operational maturity
- Experience in predictability
- Experience in control at scale
- Experience in daily and weekly dispatch operations
- Experience in scheduling
- Experience in load coverage
- Experience in truck utilization
- Experience in real-time operations
- Experience in service continuity
- Experience in efficiency
- Experience as primary operational decision-maker
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