Operations Manager
On-siteVancouver, British Columbia, Canada
Job Summary
Supervise Customer Service Managers and off-site employees to ensure seamless service delivery at hospitals and long-term care facilities. Manage freight contractor relationships to guarantee on-time delivery and service excellence while collaborating with internal teams to address operational challenges. Foster strong relationships with external contract managers from health authorities and implement best practices to enhance operational performance against customer service goals. This role requires proven experience in supply chain or logistics within complex service industries and operates within a fast-paced environment. Join a progressive healthcare sector leader with international operations.
Required Qualifications
- Proven experience in supply chain or operations, particularly in logistics or labor-intensive and complex service industries
- Strong business acumen with the ability to oversee complex operations
- Exceptional customer service orientation and relationship-building skills
- Collaborative decision-maker with strong leadership and mentoring abilities
- Logical problem-solving skills and the ability to work effectively in fast-paced environment
- Excellent multitasking and organizational skills
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