Operations Manager Trainee
$56,000–$56,000 year
On-siteFletcher, North Carolina, United States
Job Summary
Manage customer relationship activities by providing quality interface, proactive management, issue resolution, and satisfaction tracking. Coordinate with the rental department to maximize utilization while partnering with Sales on new business calls. Oversee maintenance overheads, PM scheduling, vehicle status updates, and Technician work planning for efficiency. Partner with Maintenance, Asset Management, and Marketing to ensure policy adherence and process optimization. Requires relocation within the business unit after the 18-month training program. Bachelor's degree and one year of customer service experience preferred.
Required Qualifications
- Bachelor's Degree
- 1 year or more in customer service with issues resolution experience
- Strong PC knowledge/skills to include spreadsheet and word processing software packages
- Basic understanding of Business Finance, controls and metrics
- Detail oriented with excellent follow-up practices
- Strong verbal and written communication skills
- Instills commitment to organizational goals
- Capable of multi-tasking, highly organized, with excellent time management skills
- Able to prioritize work
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Strong mechanical skills
- Effective interpersonal skills
- Excellent influencing skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Willingness to relocate
Desired Qualifications
- Advanced PC knowledge/skills
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