Operations Manager Trainee
$55,000–$55,000 year
On-siteBaton Rouge, Louisiana, United States
Job Summary
Operations Manager Trainee (18-month structured program) to develop leadership and operational knowledge. Responsible for customer relationship activities, proactive customer management, issue resolution, and customer satisfaction. Coordinate with rental department to maximize utilization for lease customers. Partner with Sales on customer calls for new business and increased satisfaction. Manage running costs and maintenance overheads; ensure policy/process adherence to optimize costs. Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow-up; oversee technician work planning for efficiency and training. Relocation within the business unit after the training program is required. This role is ideal for a recent college graduate starting a career with a Fortune 500 company. Benefits include 401(k) with company match, stock purchase options, performance-based increases, and comprehensive training and development opportunities.
Required Qualifications
- Bachelor's Degree
- 1 year or more in customer service with issues resolution experience
- Strong PC knowledge/skills including spreadsheet and word processing software (Excel, Word)
- Basic understanding of Business Finance, controls and metrics
- Strong mechanical skills
- Excellent verbal and written communication skills
- Ability to work independently and as a member of a team
- Flexibility to operate in a fast-paced environment
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