Operations Manager Trainee
$49,920–$70,200 year
On-siteBaton Rouge, Louisiana, United States
Baton Rouge, Louisiana, United StatesOn-siteFull Time$49,920–$70,200 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Manage a financially viable dental office by modeling company culture, assessing and retaining team members, and resolving staff and patient issues through data-driven analysis. Execute the PDS Operational Model to drive year-over-year revenue growth while maintaining strict adherence to cash management, accounting protocols, and regulatory compliance. Report weekly to the Regional Manager on accomplishments and performance goals, ensuring timely travel to multiple offices daily to support front and back office operations. Develop and implement office success plans that foster team development and efficient protocols during manager absences.
Required Qualifications
- High school diploma or equivalent
- Five or more years of related work experience in operational management
- Valid driver's license
- Automobile insurance
- Reliable means of transportation to travel to assigned offices
- Ability to travel to multiple offices per day, in some cases several times per day
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
- Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
- Use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
- Independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
- Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
- Ability to read, analyze, and interpret common financial reports, and legal documents
- Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
- Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
- Ability to interpret and apply policies and procedures
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
- Strong commitment to educational advancement
- Flexibility in adapting processes to meet unique needs
- Ability to communicate effectively and present information, both verbally and in writing
- Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle team member relations issues
- Organizational ability by demonstrating a systematic approach in carrying out assignments
- Very orderly and excels at cutting through confusion and turning chaos into order
- Strong ability to identify, analyze, and solve problems
- Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
- Ability to create presentations and use outstanding presentation skills
Desired Qualifications
- Associate degree
- Bachelor's degree
- Five or more years of experience leading a team, mentoring and coaching subordinates
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