Operations Manager
$106,704–$106,704 year
On-siteDenver, Colorado, United States
Job Summary
Serve as direct supervisor for all operational departments including parking, ticketing, retail, custodial, guest services, and security. Partner with the General Manager to develop, implement, and refine SOPs for every aspect of the event. Lead recruitment, onboarding, and scheduling of operations staff to ensure optimal nightly shift coverage. Oversee build and strike of event infrastructure in coordination with department leads and external vendors. Monitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needs. Conduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experience. Serve as the primary on-site point of contact for all vendors during build, show, and strike periods. Ensure proper placement and maintenance of all event signage for clear guest navigation. Support the General Manager in emergency planning and enforce all safety protocols including access control and regulatory compliance. Work evenings, weekends, and holidays during the operational season from August 17 to November 15, 2026.
Required Qualifications
- 3–5 years of experience in live event, theme park, or venue operations
- at least 1 year in a management or supervisory role
- Demonstrated success managing multiple departments in fast-paced, high-volume environments
- Strong communication and leadership skills with the ability to stay calm and decisive under pressure
- Working knowledge of staff scheduling platforms, timecard systems, and basic safety protocols
- Ability to stand, walk, and navigate indoor and outdoor event spaces—including uneven terrain and crowded areas—for extended periods
- ability to lift up to 30 lbs as needed
- Availability to work evenings, weekends, and extended hours throughout the season
- Must be 18 years of age or older
- Must be able to lift 30 lbs
Desired Qualifications
- at least 1 year in a management or supervisory role preferred
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