Operations Manager
On-siteToronto, Ontario, Canada
Job Summary
Implement and ensure compliance with all operating procedures, processes, and policies. Recruit, develop, and coach employees through mentoring, training, goal setting, and performance appraisals. Handle escalated customer service issues, maintain store merchandising and inventory levels, and control Accounts Receivable and Payable reporting. Increase location profitability, minimize data entry errors, and promote teamwork across all departments to ensure 100% customer satisfaction. Requires 2+ years of supervisory retail experience, flexibility for any shift including evenings and weekends, and a strong track record in customer service and operations.
Required Qualifications
- High school diploma or equivalent
- 2 or more years of Supervisory or Management experience in a Retail environment
- 2 or more years of Customer Service or Sales experience
- Successful track record in customer service, operations and merchandising
- Excellent communication, interpersonal and problem solving skills
- Ability to lead, motivate and manage a team
- Highly developed time management and organizational skills
- Working knowledge of retail operating systems
- Flexibility to work any shift, including evenings and weekends, as required
Desired Qualifications
- post secondary education
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