Operations Manager
$45,079–$55,522 year
On-siteToronto, Ontario, Canada
Job Summary
Implement, communicate, and ensure compliance with all operating procedures, processes, and policies. Recruit and develop employees through coaching, mentoring, and training; set goals and conduct performance appraisals. Handle escalated customer service issues and offer solutions while maintaining excellence in store merchandising and detail. Increase location profitability and efficiency, control Accounts Receivable and Accounts Payable, and maintain store inventory levels and accuracy. Minimize errors and ensure a high-level of data entry accuracy. Report to the Store Manager with a focus on 100% customer satisfaction and team promotion. Requires 2+ years of supervisory experience in retail and flexibility to work any shift, including evenings and weekends.
Required Qualifications
- High school diploma or equivalent
- 2 or more years of Supervisory or Management experience in a Retail environment
- 2 or more years of Customer Service or Sales experience
- Successful track record in customer service, operations and merchandising
- Excellent communication, interpersonal and problem solving skills
- Ability to lead, motivate and manage a team
- Highly developed time management and organizational skills
- Working knowledge of retail operating systems
- Flexibility to work any shift, including evenings and weekends, as required
Desired Qualifications
- post secondary education
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