Operations Manager
$60,000–$70,000 year
On-siteNaini Tāl, Uttarakhand, India
Job Summary
Oversee daily operations across Front Office, Housekeeping, Food & Beverage, Guest Relations, and Banquet functions while ensuring the highest standards of guest satisfaction. Monitor operational efficiency, service quality, and departmental performance metrics to assist management in achieving revenue and occupancy targets. Coordinate with department heads to ensure seamless guest experiences, handle feedback and service recovery, and maintain compliance with SOPs and safety regulations. Supervise wedding events, corporate functions, and special occasions while supporting staff recruitment and training. Conduct regular operational reviews and briefings to drive productivity. Requires minimum 5–8 years of experience in a 5-star luxury resort with strong leadership and hospitality management system proficiency.
Required Qualifications
- Minimum 5–8 years of experience in hotel/resort operations
- Prior experience in a 5-star luxury resort / hotel
- Strong understanding of front office, housekeeping, food & beverage, and guest relations operations
- Experience in managing destination weddings, events, and large group movements
- Excellent leadership, problem-solving, and decision-making skills
- Strong communication and interpersonal abilities
- Proficiency in hospitality management systems and operational reporting
- Graduate or Diploma in Hotel Management, Hospitality Management, or a related field
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