Operations Manager, Stores
On-site · Toronto, Ontario, Canada
Job Summary
Store Operations Manager at Sephora Canada (ON-Eaton Centre, Toronto) leads store-wide operational excellence, including inventory management, visual merchandising, and supply management; manages an operations team and participates in performance assessment and development; acts as Manager on Duty, engages with Beauty Advisors and clients, and develops budget strategies while overseeing controllable expenses. The role requires developing high-performing teams, coaching staff, and communicating effectively with business partners, with proficiency in Windows, Word, and Excel; on-site in Toronto with flexible scheduling including evenings, weekends, and holidays. The job emphasizes driving efficiency, compliance with company standards, and delivering an outstanding customer experience.
Required Qualifications
- Minimum of 2-4 years of management experience in an operations-based role or equivalent internal experience
- Metrics-driven with a proven track record of motivating and coaching a team to achieve company expectations and goals
- Strong verbal and written communication skills with the ability to influence partners at all levels
- Experience with Windows, Word, and Excel
- Ability to mentor and develop in-store talent
- Flexibility to work evenings, weekends, and holidays
- Ability to bend, stretch, and lift up to 50 pounds in a fragrance-filled environment
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