Operations Manager

Operations Manager responsible for day-to-day operations for the entire fulfillment center, including inbound flow, put away, outbound, B2C and B2B, and returns. Lead and develop a team of Area Managers, operations leads and warehouse associates to achieve daily goals; set and maintain operational KPIs (location accuracy, dock-to-stock, outbound SLA, order productivity, personnel productivity); oversee inventory accuracy and ICQA with SOP compliance and audit-readiness; manage budgeting and payroll (operational P&L); schedule and staffing to plan; ensure success during new client launches; collaborate with cross-functional teams (industrial engineering, solutions engineering, customer quality, implementations) and support staff (HR, Safety, Customer Service, other Ops Leaders); handle overtime as needed; leverage WMS, OMS, and material handling equipment; maintain GMP standards where required; promote continuous improvement (Lean Six Sigma/Kaizen) and leadership development; ability to transport up to 20 lbs and work in distribution-center environments with varying conditions.