Operations Manager
$145,000–$150,000 year
On-siteBloomington, California, United States or Willow, Alaska, United States
Job Summary
Lead day-to-day warehouse and distribution operations across inbound, outbound, and inventory control functions while executing plans set by the Senior Operations Manager. Own off-shift operations including Sunday and early morning weekday shifts, managing decision-making, issue resolution, and shift-to-shift continuity. Utilize operational data to identify performance gaps, adjust labor allocation, and drive corrective actions to meet service targets and productivity expectations. Oversee receiving, putaway, picking, and shipping processes to ensure accuracy and throughput, while maintaining strict adherence to customer-controlled WMS standards and safety protocols. Support the Senior Operations Manager in client engagement with Steve Madden by maintaining full system knowledge and resolving operational issues as needed.
Required Qualifications
- Strong working knowledge of warehouse operations including inbound, outbound, inventory control, and order fulfillment processes
- Demonstrated ability to lead operations in a high-volume 3PL environment with customer-specific requirements
- Proficient in interpreting operational metrics and using data to drive performance improvements
- Solid understanding of WMS-driven operations, inventory accuracy controls, and transaction discipline
- Strong analytical skills with the ability to interpret operational data and translate insights into actionable improvements
- Proficiency in using data to drive decision-making in a warehouse or 3PL environment
- Advanced Excel skills and experience working with operational reports and performance metrics
- Ability to identify trends, root causes, and performance drivers using data
- Ability to manage and prioritize multiple operational demands in a fast-paced environment
- Strong leadership and people management skills, including coaching, performance management, and team development
- Effective verbal and written communication skills, with the ability to interact with frontline staff, leadership, and customer representatives
- Proven problem-solving and decision-making skills under time-sensitive conditions
- Ability to work independently during off-shift hours while maintaining alignment with leadership direction
- High level of accountability, ownership, and operational discipline
- Warehouse Management Systems (WMS), preferably in a customer-controlled or 3PL environment
- Microsoft Office Suite: Advanced Excel (pivot tables, data analysis, reporting), Word and Outlook
- Labor management and productivity tracking systems
- RF scanners, barcode systems, and warehouse automation tools
- Familiarity with ERP systems and system integrations
- Minimum 5–7 years of experience in warehouse, distribution, or third-party logistics (3PL) operations
- Minimum 3 years of direct leadership experience managing supervisors and frontline teams
- Must be able to work a non-traditional schedule, including Sunday operations, early morning shifts, and extended hours as required by business needs
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Labor management and productivity tracking systems (preferred)
- Familiarity with ERP systems and system integrations (preferred)
- Exposure to data visualization tools (Power BI, Tableau, or similar) is a plus
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