Operations Manager, Social Commerce
HybridNew York, United States
Job Summary
Manage day-to-day operations across multiple TikTok Shop accounts, maintaining accurate product information, pricing, and imagery for Product Detail Pages. Coordinate product launches, assortment updates, and promotional planning while monitoring weekly sales reports and performance dashboards to analyze trends and KPIs. Monitor inventory levels across channels and warehouses, partnering with supply chain teams to prevent stockouts and overstocks. Coordinate with warehouse and logistics partners to ensure timely order processing, resolve fulfillment challenges, and manage customer inquiries regarding shipments and returns. Process vendor invoices and maintain accurate operational records.
Required Qualifications
- Bachelor's degree in Business, Marketing, Ecommerce, Supply Chain, or a related field preferred
- 3–5 years of commerce account management experience
- Experience managing Product Detail Pages (PDPs) and online merchandising
- Experience preparing weekly sales reporting and business performance analysis
- Strong inventory management and inventory forecasting experience
- Working knowledge of ecommerce fulfillment, shipping, and supply chain operations
- Experience processing invoices and maintaining operational documentation
- Experience supporting customer service related to ecommerce orders and shipments
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Excel (pivot tables, lookups, reporting) and Google Sheets
- Excellent communication and cross-functional collaboration skills
- Must be based in NY
Desired Qualifications
- Beauty, skincare, cosmetics, or personal care industry experience
- Experience with social commerce platforms, including TikTok Shop
- Experience working with Affiliate marketing, sampling, and Creator commerce programs
- Experience with inventory planning and order management systems
- Experience using ecommerce analytics and reporting tools
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