Operations Manager (SNA)

Lead and coach a team of hourly Ambassadors on security, customer service, and sales at the airport; spend 80% on the floor in a customer-facing environment; ensure policy and procedures (including TSA) are executed with high security and integrity; support the General Manager in essential duties to enable Ambassadors to perform duties related to security, service, and sales; recruit, onboard, and develop Ambassadors; mentor and train the team to meet sales and customer service goals; participate in employee relations matters and investigations; analyze metrics and customer feedback to drive improvements; build and nurture internal and external stakeholder relationships as a trusted member of the local station leadership team; required to complete a government background investigation; ability to stand/walk for extended periods; follow policies and procedures per CLEAR, airport, state, and federal regulations; availability for non-traditional shifts (weekends, holidays, early mornings, evenings).