Operations Manager
$50,000–$54,000 year
On-site · Mishawaka, Indiana, United States
Mishawaka, Indiana, United StatesOn-siteFull Time$50,000–$54,000 yearMid LevelNot SpecifiedENTERTAINMENTUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
ENTERTAINMENT
Job Summary
Lead Daily Execution and Team Success; Oversee staffing, guest flow, inventory, and cleanliness; coach and develop team; support hiring, onboarding, and training; manage shift flow and labor strategy; ensure guest experiences are welcoming and safe; maintain safety and brand standards across park zones; lead events and high-volume guest flow; collaborate with GM on safety procedures, scheduling, and operational efficiency.
Required Qualifications
- Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants
- Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time
- Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment
- Comfortable with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture
- A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day
- Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations
- Availability to work evenings, weekends, and holidays – when the park (and the magic) is most alive
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