Operations Manager
$93,000–$105,000 year
On-siteRancho Cucamonga, California, United States
Job Summary
Operations Manager responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. Executes company strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation. Key duties include establishing KPIs, analyzing and improving processes, implementing policies, ensuring compliant work environments, coordinating cross-functional teams (business office, clinical, and case management), improving customer satisfaction, managing operational budgets, and leading the management team through recruitment, training, and retention strategies.
Required Qualifications
- Bachelor’s degree in a related field preferred
- Minimum of 3–5 years of operations or division leadership experience
- Experience managing processes, workflows, and cross-functional teams
- Strong project management experience
- Experience interpreting financial data and managing budgets
- Demonstrated ability to lead teams and drive results
- Proficiency in Microsoft Office Suite and operational software
- Strong analytical, decision-making, and problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
- Experience with budgets and fiscal accountability
- Ability to oversee multiple departments and ensure alignment with CEO-established goals
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