Operations Manager
On-site · Brantford, Ontario, Canada
Job Summary
Operations Manager to lead the overall operations and performance of a residential rental portfolio, overseeing leasing, maintenance, administration, property management, and customer experience; provide leadership for people, processes, projects, and properties to drive operational excellence; promote use of business technologies to enhance efficiency, reporting, and service; recruit and develop teams; collaborate with cross-functional partners to deliver exceptional resident experiences; oversee capital improvement projects and asset management strategies; drive resident engagement and retention; manage portfolio budgeting, revenue growth, occupancy targets, and ROI; ensure compliance with health, safety, fire, employment, and residential tenancy regulations; stay current with industry trends and best practices; champion environmental and energy-efficiency initiatives; leverage marketing collaboration to develop leasing and engagement strategies.
Required Qualifications
- Degree in Business Administration, Real Estate, Hospitality, or a related field; equivalent experience considered
- Property management certifications (CPM, ARM, RPA) are an asset
- Minimum 5 years of experience managing multi-residential properties, including leasing, building operations, maintenance, risk management, and capital projects
- Minimum 5 years of experience leading, coaching, and developing teams of 10 or more employees
- Strong financial acumen with experience managing operational budgets, expense reporting, and capital project tracking
- Thorough knowledge of applicable legislation, including the Residential Tenancies Act (RTA), Fire Code, and Occupational Health & Safety requirements
- Understanding of the local rental market, tenant needs, and competitive landscape
- Proficiency with Microsoft Office and property management/business systems, including Salesforce, NetSuite, Policy Manager, and UKG
- Customer-focused professional with strong communication skills and the flexibility to work outside regular business hours when required
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