Operations Manager
On-siteSan Antonio, Texas, United States
Job Summary
Oversee daily operations of HVAC service, maintenance, installation, and dispatch departments by managing workflow, scheduling, and staffing to maximize technician productivity. Monitor labor utilization, job profitability, callbacks, and operational KPIs while developing processes to improve efficiency and reduce waste. Assist with revenue tracking, budget management, forecasting, and pricing standards to drive departmental growth. Direct field and office personnel through hiring, training, performance reviews, and coaching to foster accountability and team culture. Utilize ServiceTitan for reporting and support after-hours on-call operations as needed. Work primarily in an office with field visits, including evenings and weekends, to ensure high customer satisfaction and service quality.
Required Qualifications
- High School Diploma/GED
- Minimum of 5 years of experience in HVAC or field-service operations
- supervisory or management experience
- Strong understanding of P&L management, job costing, and operational KPIs
- Proficiency with ServiceTitan or similar field-service management software
- Ability to communicate clearly and effectively with technicians, office staff, and leadership
- Ability to manage multiple priorities in a fast-paced environment
- Ability to travel to job sites, branches, and customer locations as needed
- Ability to sit or stand for extended periods while working at a computer or in meetings
- Occasional lifting of up to 25 pounds
- Ability to work more than 40 hours per work week, including some evenings and weekends, as needed
Desired Qualifications
- Bachelor's degree in Business, Construction Management, or related field
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.