Operations Manager (Senior Service & Warehouse Manager)
On-siteAldan, Pennsylvania, United States
Job Summary
Oversee daily warehouse operations, including inventory control, shipping, receiving, and logistics, while leading service technicians and warehouse staff to meet productivity and quality standards. Coordinate machine tool service scheduling, field service dispatching, and customer support, and develop operational procedures and SOPs to improve efficiency. Monitor KPIs and operational metrics, reporting performance to senior leadership, and manage parts inventory, procurement, and vendor relationships. Ensure compliance with safety regulations, OSHA standards, and company policies, and collaborate cross-functionally with sales, engineering, and customer service teams. Approximately 10% travel required for complex installations and limited tradeshows. KAAST Machine Tools Inc. serves manufacturers and fabricators across North America with high-quality machine tools and metalworking equipment.
Required Qualifications
- 5+ years of experience in operations, warehouse management, or service management, preferably in industrial machinery or machine tools
- Proven leadership experience managing teams in a service and/or warehouse environment
- Excellent organizational, problem-solving, and communication skills
- Ability to read and interpret technical manuals, schematics, and service documentation
- Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
- Approximately 10% travel required (limited to two annual tradeshows and the most complex installation/service cases)
Desired Qualifications
- Strong knowledge of machine tools, CNC equipment, or industrial manufacturing equipment preferred
- Experience with inventory management systems, ERP software, and logistics coordination
- Forklift certification or ability to obtain certification is a plus
- Helpful technical knowledge would include CNC, PLC, and VFD controls, 3-phase and servo motors, ballscrews and gearboxes, hydraulic systems, Fanuc controls, and rigging procedures
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