Operations Manager Security
On-siteIrving, Texas, United States
Job Summary
Manage selection and placement for new security professionals and supervisors, including designing performance improvement plans and evaluating low-performers for replacement or transfer. Create and modify post schedules in WinTeam to ensure adequate coverage, maintain a qualified flex personnel pool for backfill, and run weekly payroll while resolving discrepancies and conducting timekeeping audits. Conduct disciplinary and counseling sessions, initiate termination procedures, and enforce post-specific policies through consistent communication and training. Maintain contractual staffing levels, build strong client relationships, and proactively address performance concerns to ensure workforce stability and operational consistency.
Required Qualifications
- High School diploma or equivalent
- Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
- Work experience in successfully building and developing teams
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
- Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making
Desired Qualifications
- College degree in criminal justice, business administration, or a related field
- Experience managing a dispersed workforce in a multi-location operation
- Law enforcement, military and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing and scheduling experience
- Aptitude with security systems; CCTV, Access Control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
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