Operations Manager
On-sitePasig City, Metro Manila, Philippines
Job Summary
Lead day-to-day operations for the Manila team, managing productivity across finance, IT, sales, and customer service functions while holding staff accountable for delivery. Build and scale the team structure over the first 12 months, embedding yourself in team details before recommending long-term arrangements. Act as the primary liaison to the Chief People Officer in Australia, reporting directly to them and building confidence within the Executive Leadership Team. Oversee workforce planning, including rostering analysis and cost-saving recommendations, while ensuring access to required systems like Salesforce and the Microsoft suite. Develop staff through training sessions on service standards, time management, and goal setting, and provide ongoing reporting to track KPIs.
Required Qualifications
- Bachelor's degree in a business related discipline
- Excellent knowledge of performance evaluation and change management principles
- Minimum 3–5 years' experience in operations management managing a team
- Prior experience managing office setup, procurement, and vendor relationships
- Excellent written and verbal communication skills in English
- Proven organisational skills and attention to detail
- Leadership capability and the ability to foster a positive, high-performing team culture
- Proactive problem-solving and decision-making abilities
- Comfortable working independently in a fast-paced, dynamic environment
- High level of discretion, professionalism, and cultural awareness
Desired Qualifications
- Experience working in an international or shared service environment
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