Operations Manager
On-siteGlasgow, Scotland, United Kingdom
Job Summary
Oversee daily hotel operations, ensuring all departments run smoothly and efficiently. Lead and manage department heads and staff, providing guidance, support, and training. Monitor guest feedback and address complaints promptly to maintain high satisfaction levels. Review financial performance, including occupancy rates and RevPAR, to implement strategies that improve profitability. Ensure compliance with health, safety, and environmental regulations through regular inspections and staff training on emergency procedures. Collaborate with Sales, Marketing, and HR to align operational goals with business objectives. Communicate operational performance and challenges to senior management through regular reports.
Required Qualifications
- Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
- Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
- Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
- A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
- Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
- Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
- Ability to multitask and manage time effectively in a fast-paced, dynamic environment.
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