Operations Manager
$57,720–$80,600 year
On-siteSan Diego, California, United States
Job Summary
Manage a financially viable dental office by executing the PDS Operational Model, driving revenue growth, and controlling expenses to meet monthly budget goals. Lead front and back office teams through assessment, hiring, retention, and coaching while resolving staff and patient issues using the We Believe Behavioral Framework. Report weekly to the Regional Manager on accomplishments and performance goals, ensuring compliance with state, federal, and company policies. Travel to multiple offices daily to support operations and implement office success plans that improve team development and efficiency.
Required Qualifications
- High school diploma or equivalent
- Five or more years of related work experience in operational management
- Valid driver's license
- Automobile insurance
- Reliable means of transportation to travel to assigned offices
- Results Oriented
- Effective Team Builder
- Patient Advocate
- Process Focused Operator
- Financial Acumen
- Influencer
- Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems
- Knowledge of business correspondence and business reporting techniques
- Knowledge of business principles of profit & loss statements
- Use of knowledge of all Microsoft Applications
- Use of Epic
- Use of 1VU
- Use of BOX
- Use of standard office equipment
- Ability to read, analyze, and interpret common financial reports
- Ability to read, analyze, and interpret legal documents
- Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
- Ability to draw valid conclusions
- Ability to apply sound judgment in making decisions
- Ability to make decisions under pressure
- Ability to interpret and apply policies and procedures
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Strong sense of personal responsibility for tasks assigned
- Ability to work with others & accept direction
- Strong commitment to educational advancement
- Flexibility in adapting processes to meet unique needs
- Ability to communicate effectively and present information, both verbally and in writing
- Ability to lead a team
- Ability to prioritize their duties
- Ability to coach
- Ability to mentor
- Ability to train
- Ability to write effective performance evaluations
- Ability to conduct feedback
- Ability to handle team member relations issues
- Organizational ability by demonstrating a systematic approach in carrying out assignments
- Ability to identify, analyze, and solve problems
- Detail oriented
- Organized
- Process focused
- Problem solver
- Self-motivated
- Proactive
- Patient focused
- Ability to create presentations
- Outstanding presentation skills
- Must be able to travel to multiple offices per day
- Must have reliable means of alternate transportation if lacking a valid driver's license and automobile insurance
- Must be able to travel to assigned offices several times per day
Desired Qualifications
- Associate degree
- Bachelor's degree
- Five or more years of experience leading a team, mentoring and coaching subordinates
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