Operations Manager

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •Five or more years of related work experience in operational management
• •Valid driver's license
• •Automobile insurance
• •Reliable means of transportation to travel to assigned offices
• •Ability to travel to multiple offices per day, in some cases several times per day
• •Results Oriented
• •Effective Team Builder
• •Patient Advocate
• •Process Focused Operator
• •Financial Acumen
• •Influencer
• •Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems
• •Knowledge of business correspondence and business reporting techniques
• •Knowledge of business principles of profit & loss statements
• •Use of knowledge of all Microsoft Applications
• •Use of Epic
• •Use of 1VU
• •Use of BOX
• •Use of standard office equipment
• •Ability to read, analyze, and interpret common financial reports
• •Ability to read, analyze, and interpret legal documents
• •Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• •Ability to draw valid conclusions
• •Ability to apply sound judgment in making decisions
• •Ability to make decisions under pressure
• •Ability to interpret and apply policies and procedures
• •Ability to work with mathematical concepts such as probability and statistical inference
• •Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• •Strong sense of personal responsibility for tasks assigned
• •Ability to work with others & accept direction
• •Strong commitment to educational advancement
• •Flexibility in adapting processes to meet unique needs
• •Ability to communicate effectively and present information, both verbally and in writing
• •Ability to lead a team
• •Ability to prioritize their duties
• •Ability to coach, mentor, train, write effective performance evaluations, conduct feedback and handle team member relations issues
• •Organizational ability by demonstrating a systematic approach in carrying out assignments
• •Ability to identify, analyze, and solve problems
• •Detail oriented
• •Organized
• •Process focused
• •Problem solver
• •Self-motivated
• •Proactive
• •Patient focused
• •Ability to create presentations
• •Outstanding presentation skills
• •Ability to work with others
• •Ability to accept direction
• •Ability to multitask effectively
• •Ability to work in a fast paced and sometimes ambiguous environment
• •Ability to work without compromising quality of work
• •Ability to prioritize tasks and projects with limited direction
• •Ability to understand and contribute to the success of the organization
• •Ability to make timely and accurate decisions based on available information
• •Ability to make decisions based on information that is sometimes vague or limited in nature
• •Ability to create an environment that promotes PDS culture and values daily
• •Ability to assess, investigate, and resolve staff and patient issues
• •Ability to develop timely, effective, logical yet creative solutions
• •Ability to execute the PDS Operational Model with consistency
• •Ability to meet identified office imperatives
• •Ability to drive year over year revenue and profit growth
• •Ability to manage expenses to achieve monthly goals and budget
• •Ability to show proficiency and adherence to cash management and accounting protocols
• •Ability to develop and implement an office success plan
• •Ability to develop staff
• •Ability to develop office protocols
• •Ability to provide for efficient operations during manager absences
• •Ability to demonstrate leadership and team development capabilities
• •Ability to manage a team of both Front Office and Back Office team members
• •Ability to show competency in managing a team
• •Ability to display leadership
• •Ability to demonstrate team development capabilities
• •Ability to maintain an appropriate professional appearance and demeanor in accordance with company policies
• •Ability to address others professionally and respectfully
• •Ability to keep commitments
• •Ability to maintain open communications with direct supervisors
• •Ability to develop trust-based relationships
• •Ability to bring forth issues and concerns openly and early
• •Ability to report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• •Ability to complete the OM Development Program
• •Ability to independently manage a dental office
• •Ability to engage in professional development
• •Ability to own their professional development
• •Ability to complete structured curriculum
• •Ability to complete on the job practical application
• •Ability to participate in development meetings
• •Ability to be supported by their direct supervisor
• •Ability to assess, hire and retain right fit team members
• •Ability to provide comprehensive training
• •Ability to provide supervision
• •Ability to provide counseling
• •Ability to provide coaching
• •Ability to model company culture, values, standards and best operational practices
• •Ability to create an environment that promotes PDS culture and values daily
• •Ability to ensure Compliance with Company policies
• •Ability to ensure Compliance with State, Federal and other regulatory bodies
• •Ability to gain proficiency and understand the tools and resources available with regards to People related functions
• •Ability to understand assessment
• •Ability to understand hiring
• •Ability to understand retention
• •Ability to understand performance evaluation
• •Ability to understand separation processes
• •Ability to understand compensation guidance and execution
• •Ability to demonstrate a strong ability to identify, analyze, and solve problems
• •Ability to demonstrate a strong ability to create presentations
• •Ability to demonstrate outstanding presentation skills
• •Ability to demonstrate a strong ability to work with others
• •Ability to demonstrate a strong ability to accept direction
• •Ability to demonstrate a strong sense of personal responsibility for tasks assigned
• •Ability to demonstrate a strong commitment to educational advancement
• •Ability to demonstrate flexibility in adapting processes to meet unique needs
• •Ability to demonstrate the ability to communicate effectively and present information, both verbally and in writing
• •Ability to demonstrate the ability to lead a team
• •Ability to demonstrate the ability to prioritize their duties
• •Ability to demonstrate the ability to coach, mentor, train, write effective performance evaluations, conduct feedback and handle team member relations issues
• •Ability to demonstrate organizational ability by demonstrating a systematic approach in carrying out assignments
• •Ability to demonstrate being detail oriented
• •Ability to demonstrate being organized
• •Ability to demonstrate being process focused
• •Ability to demonstrate being a problem solver
• •Ability to demonstrate being self-motivated
• •Ability to demonstrate being proactive
• •Ability to demonstrate being patient focused
• •Ability to demonstrate the ability to work with others
• •Ability to demonstrate the ability to accept direction
• •Ability to demonstrate the ability to multitask effectively
• •Ability to demonstrate the ability to work in a fast paced and sometimes ambiguous environment
• •Ability to demonstrate the ability to work without compromising quality of work
• •Ability to demonstrate the ability to prioritize tasks and projects with limited direction
• •Ability to demonstrate the ability to understand and contribute to the success of the organization
• •Ability to demonstrate the ability to make timely and accurate decisions based on available information
• •Ability to demonstrate the ability to make decisions based on information that is sometimes vague or limited in nature
• •Ability to demonstrate the ability to create an environment that promotes PDS culture and values daily
• •Ability to demonstrate the ability to assess, investigate, and resolve staff and patient issues
• •Ability to demonstrate the ability to develop timely, effective, logical yet creative solutions
• •Ability to demonstrate the ability to execute the PDS Operational Model with consistency
• •Ability to demonstrate the ability to meet identified office imperatives
• •Ability to demonstrate the ability to drive year over year revenue and profit growth
• •Ability to demonstrate the ability to manage expenses to achieve monthly goals and budget
• •Ability to demonstrate the ability to show proficiency and adherence to cash management and accounting protocols
• •Ability to demonstrate the ability to develop and implement an office success plan
• •Ability to demonstrate the ability to develop staff
• •Ability to demonstrate the ability to develop office protocols
• •Ability to demonstrate the ability to provide for efficient operations during manager absences
• •Ability to demonstrate the ability to demonstrate leadership and team development capabilities
• •Ability to demonstrate the ability to manage a team of both Front Office and Back Office team members
• •Ability to demonstrate the ability to show competency in managing a team
• •Ability to demonstrate the ability to display leadership
• •Ability to demonstrate the ability to demonstrate team development capabilities
• •Ability to demonstrate the ability to maintain an appropriate professional appearance and demeanor in accordance with company policies
• •Ability to demonstrate the ability to address others professionally and respectfully
• •Ability to demonstrate the ability to keep commitments
• •Ability to demonstrate the ability to maintain open communications with direct supervisors
• •Ability to demonstrate the ability to develop trust-based relationships
• •Ability to demonstrate the ability to bring forth issues and concerns openly and early
• •Ability to demonstrate the ability to report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• •Ability to demonstrate the ability to complete the OM Development Program
• •Ability to demonstrate the ability to independently manage a dental office
• •Ability to demonstrate the ability to engage in professional development
• •Ability to demonstrate the ability to own their professional development
• •Ability to demonstrate the ability to complete structured curriculum
• •Ability to demonstrate the ability to complete on the job practical application
• •Ability to demonstrate the ability to participate in development meetings
• •Ability to demonstrate the ability to be supported by their direct supervisor
• •Ability to demonstrate the ability to assess, hire and retain right fit team members
• •Ability to demonstrate the ability to provide comprehensive training
• •Ability to demonstrate the ability to provide supervision
• •Ability to demonstrate the ability to provide counseling
• •Ability to demonstrate the ability to provide coaching
• •Ability to demonstrate the ability to model company culture, values, standards and best operational practices
• •Ability to demonstrate the ability to create an environment that promotes PDS culture and values daily
• •Ability to demonstrate the ability to ensure Compliance with Company policies
• •Ability to demonstrate the ability to ensure Compliance with State, Federal and other regulatory bodies
• •Ability to demonstrate the ability to gain proficiency and understand the tools and resources available with regards to People related functions
• •Ability to demonstrate the ability to understand assessment
• •Ability to demonstrate the ability to understand hiring
• •Ability to demonstrate the ability to understand retention
• •Ability to demonstrate the ability to understand performance evaluation
• •Ability to demonstrate the ability to understand separation processes
• •Ability to demonstrate the ability to understand compensation guidance and execution
• •Ability to demonstrate the ability to demonstrate a strong ability to identify, analyze, and solve problems
• •Ability to demonstrate the ability to create presentations
• •Ability to demonstrate the ability to use outstanding presentation skills
• •Ability to demonstrate the ability to work with others
• •Ability to demonstrate the ability to accept direction
• •Ability to demonstrate the ability to multitask effectively
• •Ability to demonstrate the ability to work in a fast paced and sometimes ambiguous environment
• •Ability to demonstrate the ability to work without compromising quality of work
• •Ability to demonstrate the ability to prioritize tasks and projects with limited direction
• •Ability to demonstrate the ability to understand and contribute to the success of the organization
• •Ability to demonstrate the ability to make timely and accurate decisions based on available information
• •Ability to demonstrate the ability to make decisions based on information that is sometimes vague or limited in nature
• •Ability to demonstrate the ability to create an environment that promotes PDS culture and values daily
• •Ability to demonstrate the ability to assess, investigate, and resolve staff and patient issues
• •Ability to demonstrate the ability to develop timely, effective, logical yet creative solutions
• •Ability to demonstrate the ability to execute the PDS Operational Model with consistency
• •Ability to demonstrate the ability to meet identified office imperatives
• •Ability to demonstrate the ability to drive year over year revenue and profit growth
• •Ability to demonstrate the ability to manage expenses to achieve monthly goals and budget
• •Ability to demonstrate the ability to show proficiency and adherence to cash management and accounting protocols
• •Ability to demonstrate the ability to develop and implement an office success plan
• •Ability to demonstrate the ability to develop staff
• •Ability to demonstrate the ability to develop office protocols
• •Ability to demonstrate the ability to provide for efficient operations during manager absences
• •Ability to demonstrate the ability to demonstrate leadership and team development capabilities
• •Ability to demonstrate the ability to manage a team of both Front Office and Back Office team members
• •Ability to demonstrate the ability to show competency in managing a team
• •Ability to demonstrate the ability to display leadership
• •Ability to demonstrate the ability to demonstrate team development capabilities
• •Ability to demonstrate the ability to maintain an appropriate professional appearance and demeanor in accordance with company policies
• •Ability to demonstrate the ability to address others professionally and respectfully
• •Ability to demonstrate the ability to keep commitments
• •Ability to demonstrate the ability to maintain open communications with direct supervisors
• •Ability to demonstrate the ability to develop trust-based relationships
• •Ability to demonstrate the ability to bring forth issues and concerns openly and early
• •Ability to demonstrate the ability to report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• •Ability to demonstrate the ability to complete the OM Development Program
• •Ability to demonstrate the ability to independently manage a dental office
• •Ability to demonstrate the ability to engage in professional development
• •Ability to demonstrate the ability to own their professional development
• •Ability to demonstrate the ability to complete structured curriculum
• •Ability to demonstrate the ability to complete on the job practical application
• •Ability to demonstrate the ability to participate in development meetings
• •Ability to demonstrate the ability to be supported by their direct supervisor
• •Ability to demonstrate the ability to assess, hire and retain right fit team members
• •Ability to demonstrate the ability to provide comprehensive training
• •Ability to demonstrate the ability to provide supervision
• •Ability to demonstrate the ability to provide counseling
• •Ability to demonstrate the ability to provide coaching
• •Ability to demonstrate the ability to model company culture, values, standards and best operational practices
• •Ability to demonstrate the ability to create an environment that promotes PDS culture and values daily
• •Ability to demonstrate the ability to ensure Compliance with Company policies
• •Ability to demonstrate the ability to ensure Compliance with State, Federal and other regulatory bodies
• •Ability to demonstrate the ability to gain proficiency and understand the tools and resources available with regards to People related functions
• •Ability to demonstrate the ability to understand assessment
• •Ability to demonstrate the ability to understand hiring
• •Ability to demonstrate the ability to understand retention
• •Ability to demonstrate the ability to understand performance evaluation
• •Ability to demonstrate the ability to understand separation processes
• •Ability to demonstrate the ability to understand compensation guidance and execution
• •Ability to demonstrate the ability to demonstrate a strong ability to identify, analyze, and solve problems
• •Ability to demonstrate the ability to create presentations
• •Ability to demonstrate the ability to use outstanding presentation skills
• •Ability to demonstrate the ability to work with others
• •Ability to demonstrate the ability to accept direction
• •Ability to demonstrate the ability to multitask effectively
• •Ability to demonstrate the ability to work in a fast paced and sometimes ambiguous environment
• •Ability to demonstrate the ability to work without compromising quality of work
• •Ability to demonstrate the ability to prioritize tasks and projects with limited direction
• •Ability to demonstrate the ability to understand and contribute to the success of the organization
• •Ability to demonstrate the ability to make timely and accurate decisions based on available information
• •Ability to demonstrate the ability to make decisions based on information that is sometimes vague or limited in nature
• •Ability to demonstrate the ability to create an environment that promotes PDS culture and values daily
• •Ability to demonstrate the ability to assess, investigate, and resolve staff and patient issues
• •Ability to demonstrate the ability to develop timely, effective, logical yet creative solutions
• •Ability to demonstrate the ability to execute the PDS Operational Model with consistency
• •Ability to demonstrate the ability to meet identified office imperatives
• •Ability to demonstrate the ability to drive year over year revenue and profit growth
• •Ability to demonstrate the ability to manage expenses to achieve monthly goals and budget
• •Ability to demonstrate the ability to show proficiency and adherence to cash management and accounting protocols
• •Ability to demonstrate the ability to develop and implement an office success plan
• •Ability to demonstrate the ability to develop staff
• •Ability to demonstrate the ability to develop office protocols
• •Ability to demonstrate the ability to provide for efficient operations during manager absences
• •Ability to demonstrate the ability to demonstrate leadership and team development capabilities
• •Ability to demonstrate the ability to manage a team of both Front Office and Back Office team members
• •Ability to demonstrate the ability to show competency in managing a team
• •Ability to demonstrate the ability to display leadership
• •Ability to demonstrate the ability to demonstrate team development capabilities
• •Ability to demonstrate the ability to maintain an appropriate professional appearance and demeanor in accordance with company policies
• •Ability to demonstrate the ability to address others professionally and respectfully
• •Ability to demonstrate the ability to keep commitments
• •Ability to demonstrate the ability to maintain open communications with direct supervisors
• •Ability to demonstrate the ability to develop trust-based relationships
• •Ability to demonstrate the ability to bring forth issues and concerns openly and early
• •Ability to demonstrate the ability to report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• •Ability to demonstrate the ability to complete the OM Development Program
• •Ability to demonstrate the ability to independently manage a dental office