Operations Manager
$120,000–$120,000 year
On-siteAllentown, Pennsylvania, United States
Job Summary
Coordinate and lead Distribution Center operations, including outbound, warehousing, shipping, delivery, customer quality, and product inventory accuracy. Direct all PM operations activities and teammates within a medium-sized DC or multiple functions within a large DC, while providing proactive feedback to Operations Supervisors and initiating management coaching. Work with Operations leadership to develop initiatives improving DC metrics that drive financial performance, and oversee customer service by resolving issues relating to service quality and deliveries. Enforce adherence to SOPs for warehouse management and transportation, and ensure compliance with all regulatory requirements regarding scheduled drugs and hazardous materials. Lead the achievement of Key Performance Indicators in Safety, Quality, Productivity, and Turnover, while managing succession planning and talent development.
Required Qualifications
- Bachelor's degree
- 9 or more years of professional supply chain or warehouse operations experience
- Previous supervisory, leadership, planning, communication, organization, and people motivation experience
- In depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices
- Strong financial acumen including prior profit and loss responsibilities
- Ability to work fast and effectively within a matrix environment
- Demonstrated leadership and people management skills with an ability to lead, coach and mentor all levels of teammates
- Proven team building skills, both internal and external, with an ability to motivate and direct the work of others
- Exceptional customer relationship skills
- Excellent communication and interpersonal skills with an ability to influence senior level management
- Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion
- Proven ability to analyze and conclude
- Ability to utilize Continuous Improvement methodologies and to standardize processes across multiple sites and functions
- Ability to lead and drive change among peers and direct reports
- Ability to enforce DC adherence to company developed SOP's / WI's for warehouse management and transportation
- Ability to ensure adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.)
- Ability to act as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations
Desired Qualifications
- Experience preferably within the healthcare/medical/medical device industry
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