Operations Manager
RemotePhilippines
PhilippinesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Oversee day-to-day operations to ensure seamless workflow and high productivity while managing scheduling for plumbing crews and handling inbound calls and emails to book jobs. Liaise with clients to follow up on invoices and address outstanding issues, and develop, implement, and refine operational policies and procedures. Monitor performance metrics to identify areas for process improvement and assist with ad-hoc tasks and administrative duties as needed. Join Outsourcey to help elevate businesses with complete control and comprehensive support as part of a rapidly growing BPO team focused on revolutionizing global talent expansion.
Required Qualifications
- 2.5+ years of proven experience in operations management or a similar leadership role
- Strong analytical, problem-solving, and scheduling skills
- Excellent communication, leadership, and interpersonal abilities
- Proficiency in managing inbound communications and scheduling systems
- Ability to prioritize and manage multiple tasks effectively in a dynamic environment
- Experience in client relationship management, particularly with follow-up on invoices
- Flexibility to handle ad-hoc responsibilities and provide administrative support when required
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