Operations Manager / Office Manager
$19,200–$19,200 year
RemoteUnited States
Job Summary
Own day-to-day office operations including call center performance, scheduling/dispatch, cash collection, compliance, and administrative workflows. Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping. Monitor job costing and margin at a summary level, flag anomalies to the owner, and manage subcontractor coordination for permits and material orders. Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platforms. Support hiring and onboarding for field and office teams, prepare recurring operational reports, and ensure accurate weekly views of stuck jobs. Maintain 95% answer rate, sub-5m speed to lead, and 75%+ booking rate on qualified leads while managing target AR balances. Requires 2+ years in project management or operations coordination with working knowledge of field service platforms.
Required Qualifications
- 2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services
- Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber)
- Excellent written and verbal English communication
- Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight
Desired Qualifications
- Direct plumbing or HVAC industry experience
- Basic job costing or P&L familiarity
- Prior experience managing a small remote or hybrid team
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