Operations Manager (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi)
On-siteTegalalang, Provinsi Bali, Republic of Indonesia or Pacet, Jawa Timur, Republic of Indonesia
Job Summary
Optimize group booking revenue by collaborating with sales teams across preparation, pre-arrival, on-arrival, and post-arrival phases. Maintain relationships with external stakeholders including vendors, partners, landlords, and locals while maximizing up-selling and cross-selling opportunities. Collaborate with market validation and special project teams to analyze demand, propose corrective actions, and explore new revenue channels. Monitor operational costs to prevent leakage, ensure service consistency through SOPs, and minimize complaint ratios. Manage assets via preventive maintenance, coordinate local vendors, and oversee effective manpower planning and shift management. Provide structured coaching to the team, maintain discipline and productivity, and generate weekly performance and initiative progress reports.
Required Qualifications
- Bachelor's degree from a top university preferably from Hospitality background
- Min. 3 years of experience in hotel operation role
- Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
- Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi)
- This may involve periodic transfers or relocations based on organizational needs
- Fluent in English verbally and in writing
- Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software
- Experienced with Google Workspace (G Sheets, Slides, Docs, etc)
- Excellent Interpersonal Communication Skills
- Strong in organizing, planning, and relationship management
- Fluent in numbers, analyzing data, and using analytics to make decisions
- Results-driven with strong communication & interpersonal skills
- Excellent Adaptability to Fast-paced Environment
- Familiar with Setting up and Maintaining KPIs
- Familiar with SOP and Policy development
- Product and Service Quality Improvements
- Focus on Operational Excellence and Quality Assurance
- Experienced in coaching & training delivery
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