Operations Manager
On-siteLivingston, Texas, United States
Job Summary
Oversee day-to-day operations of HVAC and Plumbing teams to ensure timely project completion and service calls while driving operational excellence, production, and margin performance. Effectively communicate expectations to branch teammates to increase revenue, manage workload, and achieve production objectives, monitoring job schedules, labor costs, and resource allocation. Promote customer satisfaction through high-quality service, maintaining a minimum Google rating of 4.8, and implement quality control measures to protect the company's reputation. Manage budgets, expenses, and overall financial performance, ensuring compliance with safety regulations and proper use of field service platforms like ServiceTitan. Serve as the primary operational leader and point person for the branch, fostering a positive, accountable, and safe work environment.
Required Qualifications
- Five (5)+ years of progressive leadership experience in residential HVAC and/or Plumbing
- Strong understanding of service, installation, sales, and operational best practices
- Demonstrated success managing P&L in a residential service environment
- Ability to balance strategic thinking with hands-on execution
- Highly organized with strong operational discipline
- Strong communicator who can motivate teams and hold them accountable
Desired Qualifications
- Experience leading through growth and change preferred
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