Operations Manager
On-siteMiami, Florida, United States
Job Summary
Direct and coordinate all ground operations at the airport, including passenger services, wheelchair assistance, janitorial, security, and baggage handler services. Ensure compliance with aviation regulations, maintain safety standards, and manage staff schedules using ADP while overseeing the operational budget and resource allocation. Liaise with airlines, airport authorities, and ground handling agents to resolve disruptions, manage crisis response plans, and track key performance indicators. Monitor equipment maintenance and enforce company policies to guarantee a smooth passenger experience. Maintain a relationship with employees and clients, conduct disciplinary actions when necessary, and report all significant issues to immediate supervision.
Required Qualifications
- Bachelor's Degree or equivalent
- 5-7 years' experience in customer service
- 5 or more year's working as manager
- Must be able to read, write and speak English
- Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID
- Must have a good working knowledge of management practices and principles
- Critical thinking skills who can quickly observe a situation and make the appropriate response
- Computer literacy in MS Office packages such as Word, Excel and Outlook
Desired Qualifications
- Bi-Lingual (English and Spanish) is a plus
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