Operations Manager
$55,000–$65,000 year
On-siteSittingbourne, England, United Kingdom
Job Summary
Oversee day-to-day estate operations across the site, providing strategic oversight of activities, projects, and contractor performance while improving service delivery during site changes. Manage client engagement, customer service, and relationships with occupiers, balancing leadership of site-based team members with technical awareness of hard services. Provide cover for FM reactive operations when required, support budget setting and reconciliation, and ensure compliance with health, safety, environmental management, and current legislation. Develop proactive relationships with stakeholders and deliver client and management reports.
Required Qualifications
- All applicants must have the legal right to work in the UK by the start date of employment
- MAPP does not provide immigration sponsorship
- Provide cover for FM reactive operations when required
- Supporting budget setting, management and reconciliation
- Develop effective, proactive relationships with all occupiers and foster collaboration across teams and stakeholders
- Strong problem-solving capability with a practical mindset
- Effective conflict resolution and decision-making skills
- Clear and confident communication at all levels
- Develop and maintain strong relationships with key stakeholders and tenants
- IOSH / Member of IWFM
- Building Management/Contractor management
- Proven experience in production and presentation of Client / management reports
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Effective PC skills, including working knowledge of Microsoft packages
- Proactive, flexible attitude to changes in the company, IT systems and the role
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate
- Background in operational management within estates, facilities, retail, or similar environments
- Strong exposure to hard services delivery and contractor management
- Experience working in complex or evolving environments
Desired Qualifications
- Riskwise (H&S compliance systems)
- CAFM systems
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