Operations Manager – Leakage Framework
$52,000–$52,000 year
On-siteEdinburgh, Scotland, United Kingdom
Job Summary
Lead operational delivery across the South Region, encompassing Edinburgh, Lanarkshire, and the Borders, ensuring contractual obligations are met and customer service excellence is maintained. Drive operational performance, productivity, and efficiency by managing budgets, monitoring profit and loss, and supporting continuous improvement initiatives. Champion a proactive safety culture by leading audits, managing incident investigations, and ensuring full compliance with policies. Build and develop field-based teams through regular 1:1s, performance reviews, and tailored training while managing employee relations. Work closely with the Executive Team and Scottish Water stakeholders to mitigate risks and improve commercial performance.
Required Qualifications
- Proven experience in an Operations Manager or similar leadership role
- Strong background in Health, Safety and Wellbeing management
- Demonstrable people management experience, with the ability to motivate and develop teams
- Excellent communication and stakeholder management skills
- Strong organisational, planning and prioritisation abilities
- Experience analysing operational and financial performance data
- Ability to influence, drive change and improve business performance
- Strong IT skills, including Microsoft Office applications
- Excellent numeracy and problem-solving skills
- Ability to interpret and understand complex information quickly and accurately
Desired Qualifications
- Experience within the water industry, utilities sector or field operations environment
- Leakage management experience
- Experience using Power BI or advanced Excel reporting tools
- Knowledge of Scottish Water contracts and frameworks
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