Operations Manager
On-siteJacksonville, Florida, United States
Job Summary
Lead daily hotel operations by managing Front Office, Housekeeping, Maintenance, and Food and Beverage teams to maximize profits and exceed budgeted sales and expense goals. Oversee financial controls, review cost accounts weekly, and assist the General Manager in executing long and short-term objectives. Direct hiring, training, and development of associates while ensuring strict adherence to company policies, safety standards, and guest service protocols. Monitor interdepartmental communication, resolve guest complaints, and maintain equipment and property standards. Work any shift, including nights and weekends, with periodic overnight travel as needed.
Required Qualifications
- Three years' experience supervising at least 10 associates
- Three years' experience in the hotel industry
- Must have thorough knowledge of government regulations as applicable to the hotel industry
- Knowledge of accounting processes, including receivables, payables, budgets, invoices, payroll
- Practical knowledge of LBA rules, policies, and procedures
- Effective communication skills, written and verbal, including group presentations
- Proficient written and verbal English
- Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business
- Project management skills (i.e., organizing, multitasking)
- Creative and strategic skills
- Relates well with others and flexibility of working with a team
- Analyze work for accuracy of self and others
- Proficient in Microsoft Office to include Excel, Word, Outlook
- Combines a confident, self-starting, high performance orientation with track record that reflects a 'can do' attitude
- Multi task, remain associate and guest service centric
- Willing to perform other assigned duties that the individual is capable of carrying out
- Effectively communicate with guests, department heads, associates and home office support staff
- Successfully resolve conflict and solve multifaceted problems
- Must be able to work effectively in a stressful atmosphere
- Must be able to accept constructive criticism
- Must be able to change activity frequently and cope with interruptions
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
- Must be able to stand for eight hours, bend, stretch, reach, crawl and kneel
- Must be able to communicate with other associates and/or guests
- Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, talking, hearing and effectively communicate
- Maintain certification from a brand approved responsible vendor training program
- Periodic overnight travel required may be required
- May be required to work any day/shift, including nights and weekends
- This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work
Desired Qualifications
- Prior experience working in Hilton or Marriott family of hotels preferred
- High school diploma or equivalent
- Bachelor's degree preferred
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